The Cat House Hotel



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Reservations are always required and are critical during our busy season (May through September).  Like any good hotel, we will take your credit card number when you reserve space.  During busy times, we are often booked full and are turning away potential customers; therefore we reserve the right to charge your card for one night if you fail to arrive as scheduled and do not cancel your reservation at least 48 hours in advance of your scheduled arrival date.   


We are open from 10 AM until 5 PM seven days a week and ask that you arrive no later than 4:30 for an afternoon checkin or checkout. Click here for information on before or after hours check-in or check-out.  On your first visit, plan to allow a bit of extra time for check-in.  We will ask that you sign our Customer Agreement at that time and we will keep the agreement on file for future visits.  You may review the Customer Agreement in advance by clicking here.


We accept cash, checks, debit cards, and American Express, Discover, Visa and Master cards.  Payment is due in full at check-out.  A 50% deposit is required for stays in excess of a month; when the deposit has been fully used we will charge one month in advance at the beginning of each month.  Failure to maintain a positive account balance will be considered evidence of abandonment of your cat(s).

Holiday High Season Policy

Our Holiday High Season Policies are intended to ensure equitable treatment for all customers and guaranteeing that those who really need our services have access to them.  This also prevents empty spaces due to last-minute cancellations which disadvantage other clients.  Holiday reservations are accepted beginning September 1.

The November and December Holiday High Season is a challenging time at The Cat House Hotel!  We have far more demand than we can fulfill.  We require a 4-night minimum stay for each holiday (Thanksgiving, Christmas, New Year) and are usually completely booked by the first of November.  We have reduced our per cat per night premium to $5 during the "High Season" dates from November 19, 2021 through November 29, 2021 and from December 17, 2021 through January 3, 2021 to compensate our co-workers for working when they would prefer to be with family.

Once we are fully booked, we maintain a wait list.  Once waitlisted, a potential customer will begin to look for other boarding options.  In fairness to all, we establish "last dates to cancel" prior to the actual holidays.  (The "last dates to cancel" for the 2021 Holiday season will be November 5, 2021 for the Thanksgiving period and December 3, 2021 for the Christmas/New Year's holidays.)   Your credit card will be charged the next day; if your card is denied we will attempt to notify you, but your reservation is not valid until successfully charged.  If you have confirmed and cancel after our "last date to cancel", we will attempt to resell the space to a waitlisted client. However, the closer the cancellation occurs to the holiday, the more difficult it becomes to fill that space with waitlisted clients who may have already negotiated other arrangements.  Consequently, we require valid credit cards to secure all reservations. Once the "last date to cancel" has passed, if you are confirmed and cancel and we cannot resell your space we do not refund your prepayment. Your signature on our customer contract confirms your agreement with our holiday policy.  This policy ensures that we can provide loving cat care hotel service to those who truly desire it.  This approach discourages people who use their reservation with us as a "hedge," disadvantaging others as they seek an alternative.

        Call 1.805.563.9999 for reservations and fax vet records to 1.805.898.9168 (24-hour line). 

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